John Burdick loves what he does for a living. He is the premier carpet and upholstery cleaners in Bucks and Montgomery counties and attributes that to his training and professionalism. John and his wife Meg Burdick are the owners of Burdick’s Cleaning, which has again won Best of Bucks Mont for 2016 in the Home and Garden category.

They have won for five straight years.

Meg Burdick, co-owner of Burdick’s Cleaning, says she attributes it “to many factors, but ultimately it’s great customer service, integrity and trust.”

For Burdick’s Cleaning, great customer service provides value to their clients. A customer can easily schedule for their services via phone, email, text message or Facebook. Meg said, “We educate our customers both over the phone and through social media in an effort help them through a problem and eliminate a service call when possible.” Once they come out for a service call, they offer tips to the client that will help prolong the results and show how to properly care for their carpets as to not void the manufacturers warranty.

The staff always wears booties and lays tarp over flooring, uses corner guards while using a temporary door allowing easy access without letting cool air out or warm air out while stopping bug entry into the home. The company offers warranties for carpet protection and will also do free spot and spill touch ups for one full year.

The words most frequently used to describe Burdick’s Cleaning in feedback from clients is knowledgable and professional. They care about their clients and it shows. The staff attends multiple industry events each year to keep up with the latest innovations to best serve their customers. Meg has even presented to other cleaners at conferences sharing what the company has learned in the industry.

The business is mostly word of mouth and referral based. Meg said, “If you’re not exceeding peoples expectations, the won’t tell others about you.” They have built trust and credibility with their clients and are happy when new customers learn abut them from others. Burdick’s is always straight forward and honest with their customers and stand behind their work while owning up to mistakes. According to Meg, “We aren’t perfect, but it’s all in how you handle the mistakes that sets you apart and sometimes results in even better customer loyalty.”

Burdick’s understands the disruptive nature of having a service provider in your home. They strive to make sure the process is as seamless a disruption as possible. They love hearing a client say “It was a pleasure to have them in their home.” Meg said, “Pleasurable isn’t the first word that comes to mind when it comes to carpet cleaning, but we hear it a lot!”

Their custom software keeps records of all services and email invoices and estimates quickly. They accept various forms of payment.

This is a company that has grown tremendously over the years due to their success and community recognition. They still offer the personal touch to clients as they’ve grown. Meg adds, “We have a phenomenal team. They are vested in our values and represent Burdick’s Cleaning in a way that makes us proud.”